CommScope, Inc. IT Network Services Director in Hickory, North Carolina

Everyone communicates. It’s the essence of the human experience. How we communicate is evolving. Technology is reshaping the way we live, learn and thrive. The epicenter of this transformation is the network—our passion. Our experts are rethinking the purpose, role and usage of networks to help our customers increase bandwidth, expand capacity, enhance efficiency, speed deployment and simplify migration. From remote cell sites to massive sports arenas, from busy airports to state-of-the-art data centers— we provide the essential expertise and vital infrastructure your business needs to succeed. The world’s most advanced networks rely on CommScope connectivity.

The Director of Network Services will be responsible for the vision, leadership, direction & strategies associated with the global planning, delivery, management, and support of networking solutions, Unified Communications solutions, and Network Operations that support CommScope’s business goals, objectives, strategies and operations. Collaborates with Enterprise Architecture and peer technical teams to holistically engineer high quality infrastructure solutions in support of business initiatives. Ensure service/support and design compliance with approved CommScope and IT practices, standards, procedures and policies. Develop standards, policies and procedures to continually improve the network infrastructure and services that IT delivers. This postion will be based in Hickory, NC.

Duties & Responsibilities

  • Lead strategic global network services planning to achieve business goals by prioritizing initiatives and coordinating the evaluation, deployment, and management of current and future networking and Unified Communication technologies and services.

  • Provide professional leadership, staff development, recruitment, retention, and tasking for the team.

  • Identify metrics and accountability for achieving them.

  • Develop and communicate strategies and plans to staff, partners, customers, and stakeholders.

  • Develop, implement, maintain, and oversee policies, procedures, and associated plans for system administration and operations based on industry-standard best practices.

  • Define and communicate plans, procedures, policies, and standards for the organization for acquiring, implementing, and operating new systems, equipment, software, and other technologies.

  • Work closely with IT Security department to fully secure information, computer, network, and processing systems.

  • Manage the administration of all networking and unified communications systems and their corresponding or associated software.

  • Develop, track, and control the annual operating and capital budgets for purchasing, staffing, and operations.

  • Creatively and independently provide resolution to infrastructure incidents and problems in a cost-effective manner.

  • Manage projects and special assignments within the department and conduct presentations to management on those assignments.

  • Prioritize staff workloads and manage resources for optimal performance to achieve departmental goals and to meet business needs/objectives.

  • Respond to highly complex and technical user service requests/inquiries that involve problem recognition, research, isolation and resolution.

  • Recommend changes to policies, procedures, and standards and ensures conformance with IT and Company objectives. Participate and assist in driving the knowledge management process.

  • Perform research and analysis of networking technologies and services for the purposes of assisting management in decisions regarding the acquisition of new equipment, software, and services to determine which would best meet company needs. Assists in the acquisition of new equipment.

  • Assist in developing and enhancing cooperative interdepartmental and business relationships and communications.

  • Creates an environment which encourages people to think, behave, take action, control work and make decisions autonomously to attain clear goals.

  • Takes personal responsibility for making tough decisions, meeting commitments and ensuring expected results are achieved.

  • Develop and manage action plans to address audit findings; coordinate corrective action plans with impacted functional areas; and follow-up to ensure compliance.

  • Promote and oversee strategic networking relationships between internal resources and external entities, including government, vendors, and partner organizations.

  • Remain informed on trends and issues in the industry, including current and emerging technologies.

  • Maintain the highest ethical standards, even when challenged from above.


  • Bachelor's degree in a related curriculum such as Information Technology

  • 12 or more years networking

  • Experience managing a global network or IT team

  • Experience designing, implementing and operation of a global network

  • Broad and practical knowledge of Networking and Unified Communications solutions. Must understand the principals of managing a Network Operations function in support of data center and site infrastructure and applications.

  • Ability to express ideas effectively in individual and group situations both written and orally. Adjusting language or terminology to the characteristics and needs of the audience.

  • Ability to influence events to achieve goals beyond what is required.

  • Self-starter

  • Ability to work effectively with a team or those outside formal line of authority to accomplish organizational goals; taking actions that respect the needs and contributions of others; contributing to and accepting consensus.

It is the policy of CommScope to provide Equal Employment Opportunities to all individuals based on merit, qualifications and abilities. CommScope does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender (including pregnancy), national origin, age or any other characteristics as protected by law. Furthermore, this contractor and subcontractor shall abide by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a). These regulations prohibit discrimination against qualified protected veterans and qualified individuals on the basis of disability, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and qualified individuals with disabilities.